Satisfaction guaranteed. Files are Checked before upload. All are good and pure!
Name: Service Management: Operations, Strategy, Information Technology 9th Edition
Author: Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
Type: Test Bank
From Chapters: 01-16 (Complete Chapters), Odds and Evens
The file contains COMPLETE Test Bank questions to ALL chapters in the main textbook.
Test Bank contains questions and answers that Professors will use them as questions in the quizzes/ exams.
Answers in test bank always provide with hints, explainations, and sometimes the steps or “work done” to complete the problem.
As far as I know, you can’t buy this unless you teach the course.
This test bank is a must have, as it:
:: Provides you with test questions that professors will use on the exams right out of this test bank.
:: Well prepared to every exam;
:: To double check your own questions and complete your quizzes, exams, and homework assignments faster and more accurately;
:: Saves you the hassle and stress of student life.
:: Increases you chances of passing expensive courses with a good grade.
:: Is a great investment toward graduation.
:: The digital download allows for Immediate delivery.
You will be able to download the file immediatly after payment is submitted. The download link will appear at the checkout page and it will be emailed to as well.
Complete Test Bank Content:
PART ONE Understanding Services
1 The Service Economy
2 Service Strategy
PART TWO Designing the Service Enterprise
3 New Service Development
4 The Service Encounter
5 Supporting Facility and Process Flows
6 Service Quality
7 Process Improvement
Supplement: Data Envelopment Analysis (DEA)
8 Service Facility Location
PART THREE Managing Service Operations
9 Service Supply Relationships
10 Globalization of Services
11 Managing Capacity and Demand
12 Managing Waiting Lines
13 Capacity Planning and Queuing Models
Supplement: Computer Simulation
PART FOUR Quantitative Models for Service Management
14 Forecasting Demand for Services
15 Managing Service Inventory
16 Managing Service Projects
All items are AAA quality. Not just like those offered by others. I will reply all emails. Satisfaction guaranteed! You will not regret buying it!