This set includes following manuals:
1. Service Management: Operations, Strategy, Information Technology 9th Edition Solutions Manual
2. Service Management: Operations, Strategy, Information Technology 9th Edition Test Bank
Name: Service Management: Operations, Strategy, Information Technology 9th Edition
Author: Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
Type: Solutions Manual and Test Bank
From Chapters: 01-16 (Complete Chapters), Odds and Evens
The file contains COMPLETE worked solutions to ALL chapters and ALL questions in the main textbook, It also contains COMPLETE Test Bank questions to ALL chapters in the main textbook.
They also show the steps or “work done” to complete the problem. Solutions are always provided with hints.
As far as I know, you can’t buy this unless you teach the course.
Having this solution manual and Test Bank will allow you:
:: Provides you with test questions that professors will use on the exams right out of this test bank.
:: Provides you with accurate answers to all problems, evens and odds.
:: Saves you the hassle and stress of student life.
:: Increases you chances of passing expensive courses with a good grade.
:: Is a great investment toward graduation.
:: The digital download allows for Immediate delivery.
You will be able to download the file immediatly after payment is submitted. The download link will appear at the checkout page and it will be emailed to as well.
Complete Solutions Manual and Test Bank Content:
PART ONE Understanding Services
1 The Service Economy
2 Service Strategy
PART TWO Designing the Service Enterprise
3 New Service Development
4 The Service Encounter
5 Supporting Facility and Process Flows
6 Service Quality
7 Process Improvement
Supplement: Data Envelopment Analysis (DEA)
8 Service Facility Location
PART THREE Managing Service Operations
9 Service Supply Relationships
10 Globalization of Services
11 Managing Capacity and Demand
12 Managing Waiting Lines
13 Capacity Planning and Queuing Models
Supplement: Computer Simulation
PART FOUR Quantitative Models for Service Management
14 Forecasting Demand for Services
15 Managing Service Inventory
16 Managing Service Projects
All items are AAA quality. Not just like those offered by others. I will reply all emails. Satisfaction guaranteed! You will not regret buying it!